Count Us In


Privacy Notice

Last updated on: 31st May 2022

1. What this privacy notice covers

This privacy notice sets out information on the personal information collection and use when you provide personal information to us and when you visit our website. You should also read the Website Terms and Conditions.

2. Who we are

Count Us In is a community of people protecting what we love from climate change before it is too late. We want people to take practical steps that when aggregated, will make a significant impact in reducing carbon pollution and challenge leaders to act boldly to deliver global systems change.

Our partners

We sometimes create co-branded platforms with partners and each partner may have multiple projects each with their own platform. You can find the relevant privacy information for those on each platform.

3. Personal information collection and use

When you pledge to take action

You will need to create an account on the platform and provide the following information.

  • Name
  • Email address
  • The commitment(s) you make on climate change

We also send automated emails once you have signed up to welcome you to the platform and to remind you of the pledges you have made.

The site will tag you with the campaign you are signing up for based on the landing page you arrive on. This tag is time-bound and will disappear when you leave the site. You will see a reference bar including the campaign on every non-campaign related page you visit on the website. This is so you can find your way back to the original landing page, and associate your pledge with the campaign.

Our newsletter and marketing

When you sign up for an account we will sign you up for our newsletter and other updates, as well as communications about the campaign you have signed up for, unless you opt out. You can opt out in every newsletter or marketing e-mail. The newsletter will contain news and updates about Count Us In and information and updates about a range of campaigns we are involved in. The marketing e-mails will be related to news and updates about Count Us In. The campaign-specific updates will be about the campaign you signed up for, and may include information from or about the third-party partner we are running the campaign with.

You can also sign up to the Count Us In newsletter on our main website:

Website administration

We may need to use your information as part of administering the website and platform and for internal operations, including troubleshooting.

Internal research

We may need to use your information to carry out data analysis, testing and research.

Information we collect automatically

We use part of your IP address to assign you a country location to report on the geographic spread of individuals using the platform. This country location information is also used to serve up the most relevant language and region specific data.

When you visit any of our websites, we will automatically collect the following information. Where we collect this information from your device using Google Analytics, we will only do so if you have consented through the cookie management tool.

  • Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

When you contact us

You can contact us through our main website to provide feedback, complain, sign up as a partner, get involved with our work in some way or for media enquiries. We ask for your name and contact details, where you are located and your message. We only use this information to reply to you.

4. Disclosure of personal information

We may need to disclose information to organisations we work with to deliver our services and who provide technical support. We have agreements in place with these organisations and they cannot use your information for any purpose other than to provide the service or support. We may also need to disclose your personal information to third parties who are prospective sellers or buyers of any of our businesses or assets; to comply with any legal obligation, to enforce or apply the Website Terms and Conditions; or to protect rights, property, or safety. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5. Data location

We, our service providers and our partners may store personal information outside the country you are in. Any transfers of personal information will comply with applicable data protection laws.

6. Retention

We will keep your personal information for as long as needed to fulfil the purpose for which it was collected and for our accounts and records.

7. Your rights

If you wish to make a request for any of the rights listed below, please contact

  • Access to your personal data.
  • Objection to the processing of your personal data.
  • Objection to automated decision-making and profiling.
  • Restriction of processing of your personal data.
  • Receive a copy of your personal data that you provided.
  • Correction of your personal data.
  • Deletion or anonymization of your account/personal data. (Please note, account deletion will lead to the deletion of all personal data and it cannot be recovered)

We may need proof of your identity for some requests. If we do, we will explain what we need and why. You can unsubscribe from any marketing emails or newsletter at any time by clicking the ‘unsubscribe’ link in the email or by contacting us at

8. Complaints

As a UK company we are regulated by the Information Commissioner’s Office (ICO) who is responsible for making sure that organisations comply with the law on handling personal information. You can complain to them here: Or you can complain to your local regulator:

9. Company information

CUI - Count Us In, is incorporated in England and Wales under company number 13199784 and is a charity registered in England and Wales under charity number 1195686 with its registered office at First Floor, 10 Queen Street Place, London, United Kingdom, EC4R 1B.